Privacy Policy

In compliance with the General Data Protection Regulation (GDPR), this Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through this website.

To fulfil your order, you must provide us with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order for example), if you contact us directly.

What do we do with your information? 

When you purchase an item from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and e-mail address.

When you browse our store, we also automatically receive your computer's internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

E-mail marketing:

With your permission, we may send you emails about our store, new products and other updates.

Consent

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to us collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your explicit consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you for the continued collection, use or disclosure of your information, at any time, by contacting us at hello@dgoldenhour.com

How do I know what information you hold about me?

You may have the right to access and receive a copy of the personal information we hold about you by contacting us at hello@dgoldenhour.com.

You may also have rights to change, restrict our use of, or delete your personal information. Apart from exceptional circumstances (for example, where we are required to store data for legal reasons) we will generally delete your personal information upon request.

Disclosure

We may disclose your personal information if we are required by law to do so or if you violate the Terms of Service.

SQUARESPACE, Inc.

Our site and store are hosted by Squarespace, Inc.  They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Squarespace, Inc.'s data storage, databases and the general Squarespace, Inc. application. They store your data on a secure server behind a firewall.

Payment:

Squarespace, Inc. uses third party payment processors to assist it in processing your personally identifiable payment information securely. Such third party processors’ use of your personal information is governed by their respective privacy policies which may or may not contain privacy protections as protective as this privacy policy. We will inform you which payment processors are used when processing your payments.

For more information, you may also want to read Squarespace, Inc.'s Terms of Service here or Privacy Statement here.

Third-party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you decide to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Links:

When you click on links on our store, they may direct you away from our site.  We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

We store all user information in secure databases protected via a variety of industry standard access controls. Secure passwords, SSL encryption, disk based encryption, firewalls, and other measures are in place to help Us protect your data. However, no company, including Squarespace, can fully eliminate security risks associated with the transmission of personal information through online transactions, and you do so at your own risk.

Cookies

Cookies are small text files which are stored by the browser on your computer.  Only the information that you provide, or the choices you make while visiting a website can be stored in a cookie.  Allowing a website to create a cookie does not give that or any other site access to the rest of your computer, and only the site that created the cookie can read it.

We may use cookies to monitor how people use our site.  Our cookies do not contain any personally identifying information, but they do allow us to remember your login details and therefore offer you a personalised service without you having to log in on every visit.  If you prefer not to use cookies, you can choose not to have your login details remembered on logging in or you can disable the feature on your browser.

Third party websites and advertisers may use technology to specific advertisements directly to your browser. They automatically receive your IP address when this happens. They may also use cookies and other technologies to personalise advertising content. We do not have any control over such third party cookies or technologies and the information practices of those third parties are not covered by our Privacy Policy. We exclude all liability for losses which you may incur when using third party websites.

Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependants to use this site.

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, or simply have a question, please contact us at hello@dgoldenhour.com